Support
Need help with an order, a dish request, or your chef profile? We’re here to help.
Quick answers
- Scheduled orders: You’ll see an “Order by” time for each scheduled date.
- Ordering for today vs later: The app keeps checkout consistent to avoid confusion during delivery/pickup selection.
- Food Requests: Post what you want, then choose an offer from nearby chefs.
- Refunds: See our Refund & Cancellation Policy.
Grievance Officer (MyPeki)
Designation: Grievance Officer, Fonsaw Technologies Private Limited
Email: care@mypeki.com (subject: Grievance or Privacy Request)
Phone: +91 97455 50666
Hours: Monday–Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)
We aim to acknowledge complaints within 48 hours and resolve them within 30 days (up to 90 days for personal-data matters). Legal pages: Terms · Privacy · Refunds · Cook Terms