1. The Services and our role

MyPeki helps connect people who want to order home-style food (“Food Lovers,” “you” in a buyer context) with independent cooks or kitchens offering food in participating communities (“Cooks,” “Chefs,” or “Kitchens”).

We are a technology platform, not the seller of food. Unless expressly stated in the app for a specific promotion, Cooks are independent third parties. Your contract for prepared food is between you and the Cook for that order (or offer), while these Terms govern your relationship with us regarding the Services.

2. Eligibility and accounts

• You must be legally able to enter a binding contract where you live.
• You must provide accurate registration information (including phone verification where required) and keep your profile reasonably up to date.
• You are responsible for activity on your account and for safeguarding your device.
• We may refuse, suspend, or terminate accounts that violate these Terms, create risk, or abuse the Services.

3. Discovery, buildings, and availability

Features such as building or apartment selection, “nearby” kitchens, delivery reach, and browse results depend on data you provide, Cook availability, and operational rules configured in the product. Listing or discovery of a Cook does not guarantee that any particular dish, portion, or time slot remains available until checkout is completed and confirmed according to the app’s rules.

4. Placing orders (standard orders)

When you place an order through the Services (a “Standard Order”):

• You offer to buy the items in your cart at the prices, fees, taxes, and delivery charges shown at checkout, subject to Cook acceptance where applicable.
• Order types (for example same-day versus scheduled pre-orders), cut-off times, and minimum preparation windows are enforced by the app and may vary by Cook or location.
• You must provide accurate delivery or pickup instructions where requested (including unit, tower, gate codes, or entrance details when applicable).
• Multi-kitchen or split carts may create separate fulfillment obligations per Cook; timelines and communications may differ per sub-order.

If payment is required before preparation, authorization or capture may be handled by our payment partners. You agree to comply with their user terms when paying through the Services.

5. Food requests and offers

Where enabled, Food Lovers may post a Food Request describing desired food, timing, and delivery-related information. Cooks may respond with offers (including price and terms shown in the app). Acceptance of an offer may create a binding order or checkout flow as presented in the product.

• Request visibility may be limited by scope you select (for example selected building versus nearby deliverable kitchens) and product rules.
• Requests may expire automatically based on settings you choose or platform rules.
• You are responsible for the accuracy of quantities, dietary notes, allergens (see Section 10), and delivery timing you specify.

6. Delivery, pickup, and handoff

Available delivery or pickup options (for example door delivery, pickup from cook, or pickup from entrance) depend on the Cook, location, and product configuration. Estimated times are estimates only, subject to traffic, weather, building access rules, and Cook operations.

For handoff or entrance pickup, you are responsible for arriving or being available as instructed and for following building or society rules. If you are unreachable or unavailable in a way that causes waste or repeated attempts, the Cook may follow cancellation or no-show rules shown in the app.

7. Cancellations, rejections, and refunds

Cancellation and refund eligibility depend on order status, payment method, Cook policies mirrored in the app, and applicable law. Some payments may be non-refundable after a certain stage (for example after preparation starts), as indicated at checkout or in order status.

Where refunds are due, they may be processed through our payment partners and may take time to appear on your original payment method. Nothing in these Terms guarantees a particular refund timeline beyond what we or our partners reasonably control.

8. Ratings, reviews, messaging, and referrals

• Where the product allows reviews or ratings, you agree to provide honest, non-defamatory feedback and not manipulate scores.
• Messaging features must not be used for harassment, spam, off-platform payment coercion, or illegal content.
• Referral or promotional programs (if offered) have additional rules shown in the app and may change or end with notice as permitted by law.

9. Cook obligations (summary)

If you register as a Cook, you represent that you meet any eligibility or registration requirements shown in the app, that you will comply with applicable food-safety and licensing obligations in your jurisdiction, and that listings (including photos, ingredients, allergens where requested, and availability) will be truthful. You grant us a limited license to display your listing content to operate and promote the Services.

10. Allergies, health, and food safety

You are responsible for communicating serious allergies or dietary restrictions through the channels the app provides and for confirming with the Cook when in doubt. We do not guarantee allergen-free preparation even when a label or filter is shown, because kitchens are third-party environments.

11. Acceptable use

You agree not to:

• Use the Services for fraud, abuse, scraping not permitted by us, or to circumvent fees or verification.
• Harass, threaten, or discriminate against others.
• Upload malware or attempt unauthorized access to our systems or other users’ accounts.
• Misrepresent your identity, location, or affiliation.

12. Intellectual property

The Services, branding, and software are owned by Fonsaw or its licensors. Subject to these Terms, we grant you a personal, non-exclusive, non-transferable license to use the app for its intended purpose. You retain rights in content you upload; you grant us a license to host, process, display, and distribute that content as needed to run the Services.

13. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties such as merchantability, fitness for a particular purpose, and non-infringement where allowed. We do not warrant uninterrupted or error-free operation.

14. Limitation of liability

To the maximum extent permitted by law, Fonsaw and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, goodwill, or data, arising from your use of the Services or third-party food. Our aggregate liability for claims relating to the Services in any twelve-month period is limited to the greater of (a) the amount you paid us in fees specifically for platform use during that period (if any and if separately identifiable) or (b) a reasonable capped amount where no such fees exist—except where liability cannot be limited under applicable law (for example gross negligence or willful misconduct, where recognized).

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent still lawful.

15. Indemnity

You will defend and indemnify Fonsaw and its officers, directors, employees, and agents against claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the Services, your content, your violation of these Terms, or your violation of others’ rights—except to the extent caused by our willful misconduct where not excludable by law.

16. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules that would require another jurisdiction’s laws. Subject to mandatory consumer protections where you reside, courts at Bengaluru, Karnataka shall have exclusive jurisdiction, unless applicable law requires otherwise.

17. Changes

We may modify these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. If a change is material, we will provide additional notice where required (for example in-app). Continued use after the effective date constitutes acceptance of the updated Terms where permitted by law.

18. Contact

MyPeki support: Support · care@mypeki.com
Fonsaw: fonsaw.com · care@fonsaw.com · +91 97455 50666