1. Operator

Legal entity: Fonsaw Technologies Private Limited
Brand: MyPeki
GSTIN (as used on MyPeki tax invoices): 29AADCF5297Q1ZO
Registered address:
7th Floor Kirloskar Tech Park, Godrej Woodsman Estate, Hebbal Kempapura,
Bengaluru, Karnataka 560024, India
Website: mypeki.com · Support: Support · care@mypeki.com · +91 97455 50666

The platform’s own FSSAI licence or application reference, when issued, is shown in the app and on applicable invoices. Each seller’s FSSAI authorisation is separate and is shown on that seller’s listing.

2. What MyPeki is

MyPeki is a marketplace. It connects people who want to buy (“Buyers”) with independent sellers near the Buyer’s delivery place. Sellers on MyPeki are:

• Community home chefs — food from a home kitchen, including for people in the same community;
• Independent home chefs — home-cooked food delivered within a radius;
• Restaurants — prepared meals from a commercial kitchen;
• Health stores — healthy meals and packaged wellness or pantry goods. Mills (oils, masalas, and milled staples) and organic shops sell on MyPeki as health stores;
• Fresh and frozen shops — fish, poultry, mutton, and other fresh, chilled, or frozen products.

In the app, a seller may still be labelled a cook, chef, or kitchen. Those words include every seller type above. We operate the technology platform. We are not the cook, the manufacturer, or the shop that supplies what you order.

Your contract for the food or goods is with the seller for that order (or for the accepted food-request offer). These Terms govern your relationship with Fonsaw for the Services: the app, payments facilitation, delivery coordination, and support.

Listing a seller does not mean we have prepared the food, inspected every batch, or guaranteed stock until checkout is confirmed. Estimated delivery times are estimates.

3. Prepared food and goods

What you buy falls into one of these groups. The seller’s obligations for each group are in the Seller Terms.

• Prepared food — cooked dishes and meals, including from a chef, a restaurant, or a health store.
• Packaged and pantry goods — MRP-packed items, oils, masalas, milled staples, organic pantry goods, and similar products. Mills and organic shops are health stores for this purpose.
• Fresh and frozen products — fish, poultry, meat, and frozen stock. “Fresh”, “chilled”, “frozen”, and “thawed” mean what the listing says. Previously frozen food must not be described as fresh.

Some items must not be listed at all. Those rules are on the Prohibited Products and Claims page, which is part of these Terms.

4. GST

How tax is charged depends on what was sold and on whether the seller had a valid GSTIN when the order was priced. It does not change because the seller is a chef, a restaurant, a health store, a mill, an organic shop, or a fresh and frozen shop.

• Prepared food, and any line that is not an MRP-packaged goods line, is treated as restaurant service. Fonsaw may be the e-commerce operator under section 9(5) of the CGST Act for that service, issue the tax invoice, and pay the GST. That does not make Fonsaw the person who prepared the food.
• An MRP-packaged goods line from a seller with a valid GSTIN at pricing is that seller’s supply of goods. The MRP includes the seller’s GST. Fonsaw does not add a separate food GST on that line, and may deduct tax collected at source where the law requires it.
• An MRP-packaged line from a seller without a valid GSTIN is charged and invoiced like prepared food, with Fonsaw paying GST as e-commerce operator. Calling an item “packaged” does not, by itself, move that tax to the seller.
• Platform fees and delivery charges, where charged separately, are Fonsaw’s own services and are invoiced by Fonsaw.

This is how the Services apply GST. It is not tax advice. Sellers remain responsible for their income tax and for GST on supplies that are theirs.

5. Grievance redressal and nodal contact

For the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Fonsaw appoints a Grievance Officer and a Nodal Officer. Both are persons resident in India with Fonsaw Technologies Private Limited. Complaints go to the contact below.

Grievance Officer — orders, refunds, seller disputes, unlawful content, and privacy
Nodal Officer — escalation, and the company’s compliance contact under the Consumer Protection Act, 2019
Email: care@mypeki.com (subject: Grievance, or Nodal Officer if you have already written to the Grievance Officer and the matter is unresolved)
Phone: +91 97455 50666
Address: 7th Floor Kirloskar Tech Park, Godrej Woodsman Estate, Hebbal Kempapura, Bengaluru, Karnataka 560024, India
Hours: Monday–Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)

Consumer complaints (orders, refunds, seller information): we acknowledge within 48 hours and aim to redress within one month of receipt.

Unlawful content (reviews, messages, listings that break these Terms): we acknowledge within 24 hours and aim to dispose of the complaint within 15 days, or sooner where the law requires takedown within 24 hours.

Personal data: email care@mypeki.com with subject Privacy Request. We aim to resolve these within the period required by the Digital Personal Data Protection Act and its rules, and in any case within 90 days unless the law requires a shorter period. See the Privacy Policy.

6. Eligibility and accounts

• You must be able to enter a binding contract where you live (ordinarily 18 years or older in India).
• You must give accurate registration information, including phone verification, and keep it reasonably up to date.
• You are responsible for activity on your account and for your device.
• We may refuse, suspend, or close an account that breaks these Terms, creates risk, or abuses the Services.

7. Discovery, ranking, and seller information

What you see depends on the delivery place you choose, seller reach, hours, and filters. A listing is not a promise that a dish, pack, or time slot is still available when you pay.

How results are ranked (main parameters):

• Place: sellers who can deliver to your selected building or address, including sellers in that building where the product works that way.
• Open and available: open sellers and in-stock items rank above closed or unavailable ones.
• Distance: where radius delivery applies, closer deliverable sellers may rank higher.
• Ratings and orders: higher-rated or more frequently ordered sellers may rank higher inside the same scope.
• Your filters: for example vegetarian-only, order type, or search.

We do not charge sellers for a higher place in the default results. If we later offer paid placement, we will say so in the app.

Before you pay, the app shows the seller name and, where verified, FSSAI details, ratings, and the item description. For packaged goods, the listing should show the declarations the law requires for that product, including MRP where the goods are packed. On request, or where the law requires it, we provide the seller contact or address details tied to your order. Imported goods should show the country of origin on the listing.

8. Orders, food requests, and payment

• You offer to buy the cart at the prices, fees, taxes, and delivery charges shown at checkout, subject to seller acceptance where the app requires it.
• Order types (same-day, scheduled pre-order, and ready stock), cut-offs, and preparation windows are enforced in the app and can differ by seller.
• You must give accurate delivery or pickup details.
• A cart from more than one seller can create a separate obligation for each seller.
• Where food requests are enabled, accepting an offer and completing checkout creates an order under these Terms and the Refund & Cancellation Policy.

Payment is processed by Cashfree Payments. You agree to Cashfree’s terms when you pay through the Services. We do not store your full card number, UPI PIN, or CVV. Do not share OTP, UPI PIN, CVV, or passwords with anyone claiming to be MyPeki.

9. Delivery, pickup, and handoff

Delivery or pickup depends on the seller, the place, and the product. You must be available as instructed and follow building rules. If you cannot be reached, or the instructions are wrong, the order may be treated as a no-show under the Refund & Cancellation Policy.

Fresh and frozen products must be handed over in a way that keeps the condition described in the listing. Risk of loss in transit is dealt with in the Delivery Partner Terms and the Seller Terms. Your remedy as a Buyer for a failed or unsafe delivery is the refund policy.

10. Cancellations and refunds

Cancellation and refund rules depend on what you bought and how far the order has gone. They are in the Refund & Cancellation Policy, which is part of these Terms. We may refund you and recover that amount from the seller. That does not limit a right the Consumer Protection Act gives you.

11. Food safety, allergies, and claims

• Fonsaw maintains the measures required of an e-commerce food business under applicable FSSAI rules. Sellers may not list without a valid FSSAI registration or licence appropriate to what they sell, except a verified application reference where our onboarding allows it.
• Check FBO details at foscos.fssai.gov.in. Report food-safety concerns in the app or through FSSAI’s Food Safety Connect app. We may suspend a seller for a safety or compliance failure.
• Tell the seller about serious allergies through the tools the app provides. We do not guarantee allergen-free preparation, including when a filter or label is shown. Kitchens and shops are independent.
• Health, “organic”, “fresh”, and similar words on a listing are the seller’s claims. They are allowed only as stated on the Prohibited Products and Claims page.

12. Ratings, messages, and referrals

• Reviews must be honest and not defamatory. Do not manipulate ratings.
• Do not use messages to harass, spam, demand off-platform payment, or share illegal content.
• Sellers and delivery partners may use your order details only to fulfil that order. They must not keep your phone number to sell to you outside MyPeki.
• Referral or promotional rules shown in the app apply, and may change with the notice the law allows.

13. If you sell

Sellers must meet the Seller Terms, including the schedule for what they list, and the Prohibited Products and Claims page. A summary in these Terms does not replace those documents.

14. Acceptable use

You agree not to:

• Use the Services for fraud, abuse, scraping, or to get around fees or checks.
• Harass, threaten, or discriminate.
• Upload malware or attempt unauthorised access.
• Misrepresent your identity, your place, what you sell, or a food claim.
• List a prohibited product or make a prohibited claim.

15. Intellectual property

The Services, brand, and software belong to Fonsaw or its licensors. We grant you a personal, non-exclusive, non-transferable licence to use the app for its intended purpose. You keep rights in content you upload. You grant us a non-exclusive licence to host, display, and distribute that content to run and promote the Services.

16. Disclaimers

To the maximum extent the law allows, the Services are provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation. Food and goods come from independent sellers. Nothing in these Terms limits a right you have as a consumer under the Consumer Protection Act, 2019, or any other right that cannot legally be limited.

17. Limitation of liability

To the maximum extent the law allows, Fonsaw and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, goodwill, or data, arising from your use of the Services or from third-party food or goods.

For other claims relating to the Services in any twelve-month period, our aggregate liability is limited to the greater of (a) fees you paid to Fonsaw specifically for platform use in that period, if they can be identified separately, or (b) INR 10,000.

This limit does not apply to liability for death or personal injury caused by negligence, fraud, wilful misconduct, or any liability the law does not allow us to limit or exclude. It does not cap a seller’s liability to you for the food or goods they supplied.

18. Indemnity

You will indemnify Fonsaw against claims, losses, and reasonable legal fees arising from your misuse of the Services, your content, your breach of these Terms, or your violation of someone else’s rights, except to the extent caused by our fraud or wilful misconduct.

19. Law and disputes

These Terms are governed by the laws of India. Subject to mandatory consumer protections, the courts at Bengaluru, Karnataka have jurisdiction. You may also approach the consumer disputes redressal commission where you qualify under the Consumer Protection Act, 2019.

20. Other terms

• Changes. We may update these Terms. We will post the new version on this page and change the date and version. Where the law requires it, we will also tell you in the app or by email. If you continue to use the Services after the effective date, you accept the update where the law allows that form of acceptance. Sellers may be asked to accept again in the app.
• Force majeure. We are not liable for a failure caused by events outside our reasonable control, including natural disaster, epidemic, government order, power or network failure, or a payment-partner outage. This does not remove a refund the refund policy already promises.
• Notices. We may write to you at the phone or email on your account, or by a notice in the app. You may write to us at care@mypeki.com or the address in section 1.
• Assignment. You may not assign these Terms. We may assign them to a successor of the business.
• Severability and whole agreement. If a term is unenforceable, the rest stays in force. These Terms, the Privacy Policy, the Refund & Cancellation Policy, and the Prohibited Products and Claims page are the whole agreement for Buyers. Sellers are also bound by the Seller Terms. Delivery partners are also bound by the Delivery Partner Terms.

21. Contact

Support: Support · care@mypeki.com
Grievance Officer and Nodal Officer: care@mypeki.com · +91 97455 50666
Fonsaw: fonsaw.com