1. Operator details

Legal entity: Fonsaw Technologies Private Limited
Brand: MyPeki
Registered address:
7th Floor Kirloskar Tech Park, Godrej Woodsman Estate, Hebbal Kempapura,
Bengaluru, Karnataka 560024, India
Website: mypeki.com · Support: Support · care@mypeki.com · +91 97455 50666

2. The Services and our role

MyPeki helps connect people who want to order home-style food (“Food Lovers”) with independent cooks or kitchens offering food in participating communities (“Cooks,” “Chefs,” or “Kitchens”).

We operate a marketplace technology platform. Cooks are independent third parties. Your contract for prepared food is between you and the Cook for that order (or accepted food-request offer), while these Terms govern your relationship with Fonsaw regarding the Services.

GST / e-commerce operator: For restaurant services supplied through the Services, Fonsaw may be treated as the e-commerce operator under applicable GST law (including Section 9(5) of the CGST Act for notified services). In that capacity, Fonsaw may issue tax invoices and discharge applicable GST on those supplies. This does not make Fonsaw the preparer of food; the Cook remains responsible for preparation, quality, labelling (where applicable), and food-safety compliance.

Platform and delivery fees, where charged separately, are invoiced by Fonsaw for its own services as shown in the app and on applicable tax documents.

3. Grievance redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Fonsaw has appointed a Grievance Officer for MyPeki:

Grievance Officer: Designated Grievance Officer
Designation: Grievance Officer, Fonsaw Technologies Private Limited (MyPeki)
Email: care@mypeki.com (subject: Grievance)
Phone: +91 97455 50666
Address: 7th Floor Kirloskar Tech Park, Godrej Woodsman Estate, Hebbal Kempapura, Bengaluru, Karnataka 560024, India
Hours: Monday–Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)

We aim to acknowledge grievances within 48 hours and resolve them within 30 days (or within 90 days for personal-data grievances where the Digital Personal Data Protection Act, 2023 applies), unless a longer period is permitted by law. You may track the status of your complaint using the reference we provide by email.

For privacy-specific requests, email care@mypeki.com with subject Privacy Request. See our Privacy Policy for data rights and the Data Protection Board complaint process.

4. Eligibility and accounts

• You must be legally able to enter a binding contract where you live (ordinarily 18 years or older in India).
• You must provide accurate registration information (including phone verification) and keep your profile reasonably up to date.
• You are responsible for activity on your account and for safeguarding your device.
• We may refuse, suspend, or terminate accounts that violate these Terms, create risk, or abuse the Services.

5. Discovery, buildings, ranking, and availability

Features such as building or apartment selection, nearby kitchens, delivery reach, browse results, and filters depend on data you provide, Cook availability, and operational rules in the product. Listing or discovery of a Cook does not guarantee that any dish, portion, or time slot remains available until checkout is completed and confirmed.

How kitchens and dishes are ranked (main parameters):

• Building scope: kitchens in your selected or registered building are prioritised; nearby deliverable kitchens may appear where enabled.
• Operating status: open kitchens and currently available dishes rank above closed or unavailable ones.
• Distance / deliverability: where cross-building delivery is enabled, closer or deliverable kitchens may rank higher.
• Ratings and order history: higher-rated or more frequently ordered kitchens may rank higher within the same scope.
• Filters you apply: for example vegetarian-only browse, order type, or search terms.

We do not charge Cooks for higher placement in default browse results. Promotional placement, if introduced, will be disclosed in the app.

6. Seller information

Before you place an order, the app displays Cook information needed for an informed decision, including kitchen name, FSSAI license or registration details (where verified), ratings, and item descriptions. On request or where required by law, we provide additional Cook contact or address details associated with your order.

7. Placing orders (standard orders)

When you place an order through the Services (a “Standard Order”):

• You offer to buy the items in your cart at the prices, fees, taxes, and delivery charges shown at checkout, subject to Cook acceptance where applicable.
• Order types (same-day versus scheduled pre-orders), cut-off times, and preparation windows are enforced by the app and may vary by Cook or location.
• You must provide accurate delivery or pickup instructions (unit, tower, gate codes, or entrance details when applicable).
• Multi-kitchen carts may create separate fulfilment obligations per Cook; timelines and communications may differ per sub-order.

Payment is processed by Cashfree Payments (our payment partner). You agree to Cashfree’s applicable terms when paying through the Services. We do not store your full card number, UPI PIN, or bank CVV.

8. Food requests and offers

Where enabled, Food Lovers may post a Food Request. Cooks may respond with offers. Acceptance of an offer creates an order or checkout flow as presented in the product.

• Request visibility may be limited by scope you select and product rules.
• Requests may expire automatically based on your settings or platform rules.
• You are responsible for accuracy of quantities, dietary notes, allergens (see Section 13), and delivery timing.

9. Delivery, pickup, and handoff

Delivery or pickup options depend on the Cook, location, and product configuration. Estimated times are estimates only, subject to traffic, weather, building access rules, and Cook operations.

For handoff or entrance pickup, you are responsible for being available as instructed and for following building or society rules. Unreachability or incorrect instructions may result in cancellation or no-show treatment per the Refund & Cancellation Policy.

10. Cancellations, rejections, and refunds

Cancellation and refund eligibility depend on order status, payment method, Cook actions, and applicable law. Detailed rules, including timelines for refund to your original payment method, are in our standalone Refund & Cancellation Policy, which forms part of these Terms.

11. Payments and security

• Supported methods (for example UPI, cards, net banking, wallets) are shown at checkout and processed by Cashfree Payments.
• Transactions use industry-standard security measures provided by our payment partner; never share OTP, UPI PIN, CVV, or passwords with anyone claiming to be MyPeki staff.
• Platform fees, delivery charges, taxes, and item prices are displayed before you confirm payment.
• Recurring payments are not used for standard food orders unless explicitly offered and authorised by you.

12. FSSAI, food safety, and platform compliance

• MyPeki facilitates orders between Food Lovers and Cooks and maintains compliance measures required for e-commerce food business operations under applicable FSSAI rules. The platform’s FSSAI license or application reference, when issued, is published in the app and on applicable invoices.
• No Cook may be listed without a valid FSSAI registration or license (or verified application reference where permitted by our onboarding process).
• Cook FSSAI details are displayed on kitchen and dish pages where available. Verify FBO details at foscos.fssai.gov.in.
• Report food-safety concerns through in-app support or the FSSAI Food Safety Connect app. We may suspend or delist Cooks for safety or compliance failures.

Cooks must comply with our Cook Terms, including undertakings that listings are accurate and comply with labelling and food-safety law.

13. Allergies, health, and food safety

Communicate serious allergies or dietary restrictions through channels the app provides and confirm with the Cook when in doubt. We do not guarantee allergen-free preparation even when a label or filter is shown, because kitchens are third-party environments.

14. Ratings, reviews, messaging, and referrals

• Provide honest, non-defamatory feedback; do not manipulate ratings.
• Do not use messaging for harassment, spam, off-platform payment coercion, or illegal content.
• Referral or promotional programs have additional rules shown in the app and may change with notice as permitted by law.

15. Cook obligations (summary)

If you register as a Cook, you must meet eligibility requirements in the app, comply with applicable food-safety and licensing obligations, and keep listings truthful. Full obligations are in the Cook Terms.

16. Acceptable use

You agree not to:

• Use the Services for fraud, abuse, unauthorised scraping, or to circumvent fees or verification.
• Harass, threaten, or discriminate against others.
• Upload malware or attempt unauthorised access to our systems or other users’ accounts.
• Misrepresent your identity, location, or affiliation.

17. Intellectual property

The Services, branding, and software are owned by Fonsaw or its licensors. Subject to these Terms, we grant you a personal, non-exclusive, non-transferable licence to use the app for its intended purpose. You retain rights in content you upload; you grant us a licence to host, process, display, and distribute that content as needed to run the Services.

18. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties such as merchantability, fitness for a particular purpose, and non-infringement where allowed. We do not warrant uninterrupted or error-free operation. Nothing in these Terms limits statutory rights you have as a consumer under applicable law.

19. Limitation of liability

To the maximum extent permitted by law, Fonsaw and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, goodwill, or data, arising from your use of the Services or third-party food. Our aggregate liability for claims relating to the Services in any twelve-month period is limited to the greater of (a) fees you paid to Fonsaw specifically for platform use during that period (if separately identifiable) or (b) INR 10,000 — except where liability cannot be limited under applicable law.

20. Indemnity

You will defend and indemnify Fonsaw against claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the Services, your content, your violation of these Terms, or your violation of others’ rights — except to the extent caused by our wilful misconduct where not excludable by law.

21. Governing law and disputes

These Terms are governed by the laws of India. Subject to mandatory consumer protections, courts at Bengaluru, Karnataka shall have jurisdiction. You may also approach the appropriate consumer disputes redressal commission where you qualify under the Consumer Protection Act, 2019.

22. Changes

We may modify these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. Material changes may be communicated in the app or by email where required. Continued use after the effective date constitutes acceptance where permitted by law.

23. Contact

MyPeki support: Support · care@mypeki.com
Grievance Officer: care@mypeki.com · +91 97455 50666
Fonsaw: fonsaw.com