1. Relationship

You are an independent business, not an employee, agent, partner, or franchisee of Fonsaw. Nothing in these terms gives a Buyer the right to treat Fonsaw as the cook, manufacturer, or shop.

You enter a contract with the Buyer for the food or goods you supply. Fonsaw provides the platform, payment facilitation, and related services. Fonsaw is not a party to that supply contract except for platform services and except where GST law requires Fonsaw to invoice and pay tax as an e-commerce operator, as described in the Terms of Service.

You may also sell outside MyPeki. You must not use a Buyer’s phone number, address, or order history to take that Buyer off MyPeki, or to avoid fees on an order that started on MyPeki.

2. Which schedule applies

The schedule follows what you list. If you list more than one kind of item, each schedule applies to those items.

• Schedule A — prepared food. Cooked dishes and meals, whether you are a community chef, an independent chef, a restaurant, or a health store selling a prepared meal.
• Schedule B — packaged and pantry goods. MRP-packed items, oils, masalas, milled staples, organic pantry goods, and similar products. Mills and organic shops are health stores. A chef who sells a packed pickle or a packed cake is also on Schedule B for that item.
• Schedule C — fresh and frozen. Fish, poultry, mutton, and other fresh, chilled, or frozen animal products.

3. FSSAI and permissions

• You must hold a valid FSSAI registration or licence of the kind that covers your turnover and what you actually sell, before you list. A home-kitchen or petty registration is not enough for a meat shop, a fish shop, or a commercial mill.
• You may sell only the food categories that authorisation allows.
• Your FSSAI number, or application reference where we allow it, is shown to Buyers.
• You must follow the Food Safety and Standards Act, 2006, the rules under it, and FSSAI directions for e-commerce.
• Tell us promptly if your FSSAI status is suspended, expired, or changed.
• You are responsible for trade licences, weights-and-measures compliance, and any other permission your shop needs. We may ask for proof and may suspend you if you do not provide it.

4. Listings and claims

• Names, ingredients, allergens, photos, prices, weight, pack size, and availability must be accurate.
• You must not list anything forbidden on the Prohibited Products and Claims page, and you must not make a claim that page forbids.
• You grant Fonsaw a non-exclusive licence to use listing content to operate and promote the Services. You confirm you have the right to those photos and words.

5. Orders and fulfilment

• Accept or reject orders within the time the app shows.
• Prepare or pack accepted orders, and hand them over by the method selected, in a safe and hygienic condition.
• Tell the Buyer through the app if you will be late.
• Do not ask for off-platform payment for an order that started on MyPeki.
• Use the Buyer’s name, phone, and address only to fulfil that order. Do not copy them into a personal WhatsApp list or use them for your own marketing. Delete them from personal devices when the order is finished, except for a record the law requires you to keep.

6. Prices, fees, tax, and settlements

You set item prices, subject to MRP and other laws. Fonsaw may charge platform or service fees and payment costs as shown in the seller dashboard or during onboarding. Payouts go to the bank account you provide, after fees, refunds, chargebacks, tax we are required to withhold, and other adjustments, on the schedule shown in the app.

GST follows the Terms of Service. In short: prepared food is restaurant service for which Fonsaw may invoice and pay GST as e-commerce operator. An MRP-packaged line is your supply of goods only if you had a valid GSTIN when the order was priced. Otherwise it is invoiced like prepared food. You remain responsible for income tax and for GST on supplies that are yours.

Refunds and set-off. If we refund a Buyer under the Refund & Cancellation Policy, or a bank reverses a payment, we may deduct that amount, and the related fees, from your current or future settlements. We may do this while we investigate a food-safety or fraud complaint. We will tell you the order id and the reason.

7. Insurance, audit, and recall

• A restaurant, health store, mill, organic shop, or fresh and frozen shop must hold public-liability insurance appropriate to its trade before listing, and product-liability insurance where it sells packed or perishable goods. Show us the policy on request. A home chef on a petty registration must tell us if they have no such policy. We may refuse a high-risk listing without it.
• We may ask for photos, licences, temperature records, or a visit where we reasonably believe there is a safety, weight, or claim problem. You will cooperate.
• If a batch is unsafe, mislabelled, or recalled, you will tell us the items and batch immediately. We may delist them and notify Buyers. You bear the refunds for that batch.

8. Information Buyers must be able to see

• Your business or kitchen name and the contact details we ask for;
• FSSAI licence or registration;
• The place of preparation or the shop, as the app shows it;
• For packed goods: MRP, net quantity, expiry or best-before, and country of origin where the law requires them;
• Any other detail the e-commerce or consumer rules require for your category.

9. Schedule A — prepared food

• Food must be prepared in premises and under an FSSAI authorisation that covers that cooking.
• A community or independent home chef on a home-kitchen or petty registration must not list raw meat, raw poultry, raw fish, or any item that needs a commercial meat or fish licence. Those items are Schedule C and need that licence.
• Keep the hygiene, temperature, and handling practices that the food requires.
• Allergen and ingredient descriptions must match what you cook. A vegetarian filter in the app does not remove your duty to say if a dish contains egg, meat, or fish.
• After you accept, cancel only for a genuine safety or operational reason. Repeated cancellations can reduce your visibility or lead to suspension.

10. Schedule B — packaged and pantry goods

This schedule covers health stores and, for packed items, any other seller. Mills (oils, masalas, milled staples) and organic shops are health stores.

• You may sell food, including health supplements that are food under FSSAI. You may not sell a medicine, a prescription drug, or an AYUSH medicine that needs its own drug licence. See Prohibited Products and Claims.
• Do not claim that a product treats, cures, or prevents a disease.
• Packed goods must comply with the Legal Metrology (Packaged Commodities) Rules. Do not sell above MRP. Show net quantity, MRP, date of manufacture or packing, best-before or expiry, and the manufacturer or packer, as the law requires.
• Do not list expired goods. If you list goods close to expiry, the listing must say so before the Buyer pays.
• The word “organic” may be used only when the product has a valid Jaivik Bharat, NPOP, or PGS-India certificate, and the listing shows the certificate or logo reference. Otherwise do not use “organic”.
• Edible oils, spices, and milled staples must meet the FSSAI standard for that food. Do not sell loose unlabelled oil or masala as a packed product.
• Imported food must show the country of origin and meet the import conditions that apply to that food.

11. Schedule C — fresh and frozen

• You must hold the FSSAI authorisation for the kind of business you run (for example a meat or fish retail shop), not only a home-kitchen registration.
• Keep the cold chain until handoff. Use clean, insulated packing appropriate to fresh, chilled, or frozen product.
• The listing must say whether the product is fresh, chilled, frozen, or thawed. Do not describe thawed or previously frozen product as fresh.
• State the species and the cut (for example bone-in or boneless). Sell by net weight. Ice glaze and packaging are not meat or fish weight. If a small variance is unavoidable, state it on the listing before payment.
• Use “halal”, “jhatka”, or a similar slaughter claim only when it is true and you can show the basis we ask for.
• Do not list live animals, and do not offer slaughter, unless your licence covers that activity and we have agreed in writing to list it. MyPeki does not currently list live slaughter.
• Temperature abuse, wrong species, spoilage, and short weight are defects. The Refund & Cancellation Policy applies, and we may debit you.

12. Suspension

We may hide listings, pause payouts during an investigation, or end your access for an FSSAI failure, a safety risk, fraud, a prohibited product or claim, repeated cancellations, or a breach of these Seller Terms or the Terms of Service. Amounts we reasonably need to cover refunds and chargebacks may be held until that is resolved.

13. Indemnity

You will indemnify Fonsaw against claims, penalties, recalls, and losses arising from your food or goods, your listings, a food-safety breach, a weights-and-measures breach, a prohibited claim, or a third-party rights breach, except to the extent caused by Fonsaw’s fraud or wilful misconduct.

14. Support, law, and contact

For account, settlement, or policy questions, write to care@mypeki.com (subject: Grievance) or call +91 97455 50666. The Grievance Officer and Nodal Officer details are in the Terms of Service. We acknowledge consumer complaints within 48 hours and aim to redress them within one month.

These Seller Terms are governed by the laws of India. Courts at Bengaluru, Karnataka have jurisdiction, subject to a consumer forum where the law requires it.

Fonsaw Technologies Private Limited
GSTIN (as used on MyPeki tax invoices): 29AADCF5297Q1ZO
7th Floor Kirloskar Tech Park, Godrej Woodsman Estate, Hebbal Kempapura,
Bengaluru, Karnataka 560024, India
care@mypeki.com · +91 97455 50666 · Support